Help
Frequently Asked Questions
Discover answers to common questions about DIYLOFT. We aim to provide clear and informative responses to help you navigate our online store with ease.
Order Processing
Our order processing time is usually 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Shipping Rates
We offer free shipping to all countries where we operate.
Returns & Exchanges
We accept returns and exchanges within 14 days of purchase. Please ensure the items are in original condition for a smooth return process.
Product Quality
At DIYLOFT, we’re committed to delivering high-quality products. Our team carefully sources second-hand shopping bags from reputable vintage suppliers to ensure they’re in the best condition. Our DIY kits are also highly durable, making them perfect for everyday use.